FAQs

In order to finalize your loan application, we are required by law to review your bank statement covering the last 90 days. This can be done automatically through a secure Credit Sense link that will be sent to you during the welcoming phone call after you submit your loan application. We highly recommend using this tool, as it will fast track the process.
This process will save your time of printing and scanning bank statements to us. Credit Sense is a 100% Australian owned and operated company and subject to and compliant with all Australian laws.

We assess every application individually and based upon its suitability and affordability. If you have multiple loans, this might affect the outcome of your loan application. To find out if you are eligible for another loan, you can contact us on 02 8311 8884 or email to [email protected].

Direct Debits are scheduled for your pay dates. If you would like to pay your loan out sooner than your scheduled repayments, Please call 02 8331 8884 or email to [email protected]

The cost of your loan can only increase if you fail to stick to your initial repayment schedule.
If your direct debit is declined by your bank, you may be charged a dishonor fee by your bank plus $20 payment dishonor fee by Flash Money (as per our Fee Statement)
If your repayments are rescheduled for a later date, your account is then considered overdue and passed onto our Repayment Team.
For Small Loans of $500 to $2,000:
· if your account continues to be unresolved, daily fees of $5 may accrue – on top of $20 payment dishonor fee – until the total amount owed reaches 200% of the principal amount borrowed – at which time your account is capped; and
· if rescheduling extends your new schedule to the following month, you will be charged an additional 4% monthly loan fee.
For Medium Loans of $2,001 to $5,000:
· repayments are based on the assumption that the repayments will be made on time;
· if the correct repayment amounts are not made at the time specified in the loan contract, then the repayment amounts are subject to change;
· interest continues to accrue on the outstanding balance; and
· we will charge a service fee of $20 for rescheduling your loan repayments.
For further details regarding the fees that will be payable, please see our Fee Statement.
We are always careful to lend amounts which will not lead to repayment difficulty or bad credit – but we also ask you not to borrow from us if you think you might struggle to repay for any reason.
If you believe that you are experiencing financial hardship and may not able to meet your payment obligation, please contact our Repayments Team on 02 8311 8884 as soon as possible.

That’s no good! Please email [email protected] and we will use every avenue to ensure your experience with Flash Money is a bright one. If you are still not satisfied with us, you can contact AFCA (the Australian Financial Complaints Authority). You can find their contact details on their website www.afca.org.au